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ANSWERS FOR FAQ BY CUSTOMERS
Have any question ?
How many years warranty?
We provided 5 yrs warranty for the whole lamp and 10 years warranty for our sole agent.
How do you guarantee the after-service?
Any problem happens within 5 yrs after purchasing, we'll repair or resend broken parts to replace, the new lamp could be sent if the condition is serious.
How to replace the battery?
Loose the screws on the lamp, take out the old battery box, put the new battery box in the lamp, connect the cable to the solar charge controller, tighten the screws.
How long does the light can work after full charging?
It could support 12hrs working at night, and continue 3-5 rainy backup days.
What's the lifespan of each component?
Led chip lifespan is 50,000hrs, battery lifespan is 10-15 years, controller lifespan is 5-8 years, solar panel lifespan over 25 years.
Could you provide dialux simulation?
Yes, we can provide it freely. You just send us the CAD file with installation height, installation distance and lux request, we'll finalize it and provide proposals soon.
How long about the production time?
Sample production time within 7 working days, mass order available from 15-25 days.
May I order the sample?
Any series sample is available for your test.
How about your company payment method?
We accept TT, LC, DP. Trail order payment gonna 100% in advance; official order 30% deposit, balance 70% before shipping.
What certificate do you have?
CE certificate by TUV organization, ISO9001 by CQC, ISO4001, patent certificate, factory audit SGS, Wind-force, MDSD.
Are you a factory or trading company?
We're the manufacturer for all in one solar street light, what's more, solar panel and battery are prduced by ourself.
May I customized the light's working mode or configuration?
We'll provide customized solutions based on your different project requirements, to help you win the project.